Troubleshooting
Overview
Most WPEnhanced Ajax Filter Blocks issues fall into a few categories: the loop not updating, pagination dropping filters, unexpected query results, or empty filter options. Use the guides below before posting to support.
Quick checks
Run through this list first:
- Plugin active — WPEnhanced Ajax Filter Blocks is activated; blocks appear under Ajax Filter in the editor.
- Block linkage — Filter Posts is linked to the correct Archive Loop on the same page.
- Published content — The loop post type has published items; taxonomies and meta have assigned values.
- Caching — Full-page cache, CDN, or security plugins are not blocking REST/AJAX requests. See Caching and performance.
- JavaScript errors — Browser console shows no uncaught errors on the filter page.
- Plugin conflicts — Temporarily disable other optimization or minify plugins to test.
Common issues
| Symptom | Guide |
|---|---|
| Filters change but the loop does not update | Filters not updating |
| Page 2+ loses selected filters | Pagination loses filters |
| Wrong posts or stale results after filtering | Stale or wrong results |
| Empty dropdowns or zero counts | Empty options or counts |
Environment information for support
When contacting support, include:
- WordPress, PHP, and plugin versions
- Active theme and whether you use a block theme
- WooCommerce version (if applicable)
- URL of a affected page
- Steps to reproduce
- Screenshot of block settings for Archive Loop and Filter Posts
Free plugin: WordPress.org support forum
Pro: WP Enhanced support for licensed customers
What's next
- Filters not updating — Loop stays static when filters change
- FAQ — Short answers to common questions
- Resources — Support links and documentation home